Perspectives from Rounding
While visiting my brother last weekend interesting conversation came up one night at dinner. Both he and his wife are physicians, UroGyn and GynOnc. My brother noted he had never met the hospital leadership. He said the VPs name and my sister-in-law said she thought she had met the VP once. Keep in mind they have worked in the facility almost 2 years.
However it was not this piece that surprised me. My sister-in-law then said the VP rounded one day while she was finishing charting in the hospital. VP walked up in formal suit and started talking to her with simple questions of, “How are you? What can I do to help you?”
The next comments my sister-in-law met helped me grow the most, whether she realized it or not. She said the VP never introduced themselves and this felt like they were so important that everyone should know them. She was caught off guard on if VP was actually talking to her. VP never once asked her name or anything about her. She assumed VP knew she was an MD due to her scrubs and white coat. Once she realized the questions were directed to her she did not know what to say beyond “everything is fine”. Yet it wasn’t. She had a lot to share. She had ideas as to how to improve things. Then entire encounter did not only not achieve what the VP was setting out to achieve but it negatively impacted my sister-in-law‘s entire perception of the leader.
When you round in clinical settings how do you approach it? How do you approach the staff and the physicians? How do you approach the patients? What types of tools does your organization use for rounding? Any you would be interested in adding to our member tool kit? Rounding can be an incredibly effective tool for both physician and staff engagement as well as patient satisfaction.... if done well and if executed authentically.
The dinner conversation definitely impacted how I will approach future situations. Sometimes it’s nice to hear the perspective of the front line. Whether right or wrong, perception is reality. My hope is that I never come across as too important to introduce myself and that I take the opportunity to truly listen to those I cross paths with whether intention rounding or unintentional hallway conversations.
Additional Reading About Rounding:
Megan Berlinger, MHA is Business Administrator at Wake Forest University Health Sciences. Megan is the President of AASA and has been an active member since 2011.
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